Code of Ethics

Adopted by the ICD Board of Directors 7/10/09
supersedes 1/9/09

The mission of the Institute for Challenging Disorganization (ICD) is to provide education, research and strategies to benefit people challenged by chronic disorganization.

The ICD Code of Ethics serves the following purposes:

  • Supports the mission of the ICD.
  • Establishes principles that define ethical behavior and best practices of ICD subscribers.
  • Serves as an ethical guide designed to assist subscribers in constructing a professional course of action that best serves those using the services of ICD subscribers.
  • Provides the basis for processing ethical complaints and inquiries initiated against those who are subscribers of the ICD.

Professional Conduct with Clients

  • I will only offer professional services in those areas in which I am qualified, and I will accurately represent those qualifications in all verbal and written communications.¹
  • I commit to possess and acquire the necessary knowledge, skills and training to be proficient and relevant in addressing client needs.²
  • I will encourage my clients to seek the services of other professionals if I believe the client would benefit from additional support.

Business Practices

  • I will respect and not infringe upon the intellectual property rights of others.¹
  • I will conduct and market my professional work in a legal and ethical manner and will not engage in deceptive acts or practices.
  • I will communicate my fee and expense structure to my clients prior to starting work.¹


  • I will respect client confidentiality, including all client records, unless otherwise authorized by the client, or as required by law.

Conflicts of Interest

  • I will seek to avoid conflicts between my interests and the interests of my clients.
  • I will discuss with my client how to resolve any potential or actual conflict of interest in a way that best serves my client.
  • I will not allow compensation from third parties to dictate my recommendations of goods or services to my clients.


The Ethics Complaint Procedures have been taken down temporarily for review.  Please contact ICD at for further details.

¹ Wording used with permission of the Board of Certified Professional Organizers
² Wording used with permission of the Australasian Association of Professional Organisers